Shipping and Warranty

As a result of the Quebec government’s conference on March 23rd, we have taken the time to ensure that we could continue to offer our products to our participating pharmacies and clients.

Cloth diapers and feminine hygiene pads are considered to be essentiel products, and for this reason, we can continue to process our orders. We are very sensitive to all of concerns you may have with regards to the propagation of the COVID-19 virus. Please rest assured that we are going above and beyond the required measures to offer a safe and secure situation both for our employees and our clients.

Orders will continue to be processed by order of date received. We have currently processed all orders received on April 18th. Due a reduced staff as well as a 50% reduction in work hours, please expect delivery delays to be between 1 to 2 weeks.

You will receive a tracking e-mail once your order is processed. Please allow 24 hours for the tacking link to become active.

Please not that Canada Post now leaves all parcels at the door in order to avoid all contact.

Thank you in advance for your support and comprehension,

Warm regards to all of the families across the nation!

 

CANADA: Delivery is free for all orders over $ 80.00, before taxes. A flat fee of $ 5.99 is applied to all orders of $ 80.00 and less, before taxes. Orders are delivered by Canada Post within 5 business days. Please allow extra time during the holiday season.

 

EUROPE: We are happy to offer a fixed shipping rate of 40.00$ CAD (approximately 25€) for all packages going to Europe. You can expect your package to arrive within one week!

 

In-store pick up: Unfortunately, this option is no longer available.

Our items are carefully inspected before being delivered to you and we ensure their perfect condition.

However, if a defect is found in one of our products, we offer you the best warranty in the field of cloth diapers.

Our warranty covers the following components of the diaper:

  • Velcro and Snaps
  • All laminated fabric
  • Seams*

Our warranty covers manufacturing defects for a period of 2 years from the date of purchase. This warranty is valid only to the original purchaser with proof of purchase. It excludes leaks, odors, poor maintenance and normal wear and tear. This warranty is void if diaper use was not done according to our maintenance guide or if the use of a soap or cream has reduced it’s performance level.

* Note that the two seams of the opening pocket are not covered under this warranty.

 

Warranty outside of Canada: Our warranty applies as a percentage of discounts applicable depending on the defect. Please contact us with a photo, description of the problem as well as your invoice number. Valid for the first buyer only.

We accept the return of new items, unworn, unwashed within a period of 2 months.

You must send us your articles to the following address:

La Petite Ourse
325 Rue Christine
Saint-Jean-sur-Richelieu
QC  J3B 8B5

 

They will first be inspected to make sure they have not been used.

* Delivery charges for shipping will not be refunded.