Shipping and Warranty

SHIPPING

 

CANADA: Delivery is free for orders over $ 80.00 before taxes. Your order will be delivered to your door by Canada Post within 5 business days. Orders have a fixed shipping rate of 5.99$ yet orders that are 80.00$ and above are entitled to free shipping across Canada.

 

EUROPE: We are happy to offer a fixed shipping rate of 40.00$ CAD (approximately 25€) for all packages going to Europe. You can expect your package to arrive within one week!

 

In-store pick up: Unfortunately, this option is no longer available.

WARRANTY 2 YEARS

Our items are carefully inspected before being delivered to you and we ensure their perfect condition.

However, if a defect is found in one of our products, we offer you the best warranty in the field of cloth diapers.

Our warranty covers the following components of the diaper:

– Velcro and Snaps

– All laminated fabric

– Seams*

Our warranty covers manufacturing defects for a period of 2 years from the date of purchase. This warranty is valid only to the original purchaser with proof of purchase. It excludes leaks, odors, poor maintenance and normal wear and tear. This warranty is void if diaper use was not done according to our maintenance guide or if the use of a soap or cream has reduced it’s performance level.

* Note that the two seams of the opening pocket are not covered under this warranty.

 

Warranty outside of Canada: Our warranty applies as a percentage of discounts applicable depending on the defect. Please contact us with a photo, description of the problem as well as your invoice number. Valid for the first buyer only.

 

RETURN

We accept the return of new items, unworn, unwashed within a period of 2 months. You must send us your articles to the following address: 1085 Boul. Ste-Foy, Suite 240, Longueuil, J4K 1W7. They will first be inspected to make sure they have not been used.

To receive the return or exchange form, write to info@lapetiteourse.ca

* Delivery charges for shipping will not be refunded.