Our Warranty

At La Petite Ourse, we put our heart into creating high-quality products designed to make your daily life easier. We want you to have complete confidence in our products, which is why we offer a warranty covering manufacturing defects. Because your satisfaction is our top priority, this warranty applies for 6 months on our cloth diapers and 3 months on our accessories. For our backpacks, the warranty on zippers is limited to 2 months. It’s important not to force the zippers to ensure their durability.

Every product you receive goes through a thorough inspection to ensure it reaches you in perfect condition. But if a manufacturing defect ever appears, don’t hesitate to contact us. We’ll be here to help and find a solution together. How to use our warranty This warranty is exclusive to the original buyer and requires proof of purchase. It covers:

How to use our warranty

  • Defective snaps
  • Seams on the diaper (except for the front and back pocket seams)
  • Visible delamination of the fabric that affects the diaper’s performance

We encourage repairing minor defects whenever possible. Not only does this extend the life of our products, but it also reduces our environmental impact.

Some exclusions to keep in mind

Our warranty does not cover:

  • Leaks, odors, or improper care
  • Normal wear and tear
  • Final sale products
  • Premature wear due to use
  • Seams on the front and back pockets of the diaper
  • Elastics after 6 months or if they have been frequently exposed to the sun

How to claim your warranty

  • For 1 or 2 defective products, contact us via our contact form with a photo and your purchase invoice.
  • For 3 or more defective products, contact us first, then send the products back at your expense to our administrative office. We will carefully inspect them and get back to you quickly.

Having doubts?

At La Petite Ourse, we believe in a better world for our little ones. Before making a warranty claim, ask yourself if the defect truly affects the product’s usability. Replacing an item that is still functional also creates unnecessary waste. Together, we can make a difference for our planet!