Our Warranty

At La Petite Ourse, we put all our heart into creating quality products designed to make your daily life easier. We want you to have complete confidence in our products, which is why we offer a warranty that covers manufacturing defects. Because your satisfaction is at the center of our priorities, this warranty applies for 6 months on our washable diapers and 3 months on our accessories.

For our backpacks, the warranty on zippers is limited to 2 months. It is important not to force the zippers to ensure their durability.

Every product you receive goes through a thorough inspection to ensure it arrives at your home in perfect condition. But if a manufacturing defect ever occurs, don’t hesitate to contact us. We will be there to support you and find a solution together.

How to benefit from our warranty

This warranty is exclusive to the first buyer and requires proof of purchase, regardless of the place of purchase. It covers:

We encourage repairing small defects when possible. Not only does this extend the life of our products, but it also reduces our environmental impact.

Some exclusions to note

Our warranty does not cover:

Support - Limited warranty

Check your stand upon receipt: it must contain all its parts and be in good condition. If something is wrong, write to us quickly with a photo.

Important note:

Breakage occurring after use is not covered (e.g., missing or cracked clip, etc.).

Hairbrush:

Latural fibers can sometimes be flattened after transport or when left in their packaging for a long time. Normally, they will gradually regain their shape after a few uses or by being left in the open air for a while. The following options can help them regain their shape more quickly:

• gently run a fine comb through it
• massage the fibers with your fingers
• light steam (e.g., shower steam or steamer from a distance)
• brush gently in the opposite direction then put back in place"

How to claim your warranty

Do you have doubts?

At La Petite Ourse, we believe in a better world for our little ones. Before making a warranty claim, ask yourself if the defect really affects the product's use. Replacing an item that is still usable also creates unnecessary waste. Together, we can make a difference for our planet!