CANADA: La livraison est gratuite pour toute commande de 80 $ et plus avant taxes. Des frais fixes de 5,99 $ sont appliquĂ©s sur toutes commandes de moins de 80 $. La livraison des commandes est assurĂ©e par Poste Canada en 5 jours ouvrables. Il peut cependant y avoir des dĂ©lais de livraison lors des pĂ©riodes de l'annĂ©e plus achalandĂ©es.Â
EUROPE: Veuillez visiter notre site européen au lapetiteourseEU.com.
ĂTATS-UNIS: Veuillez visiter notre site amĂ©ricain au lapetiteourseUS.com.Â
Cueillette Ă lâentrepĂŽt: Malheureusement, cette option nâest plus disponible.
Pour plus dâinformations, merci de nous contacter au info@lapetiteourse.ca ou via notre formulaire de contact.Â
At LPO, quality comes first. We want you to have complete confidence in our products, which is why we offer a warranty that covers manufacturing defects. This warranty is your guarantee of satisfaction, valid for a period of 6 months for our reusable diapers and 3 months for our entire range of accessories. The warranty takes effect starting at the date of purchase. Rest assured that every item you receive from us undergoes careful inspection to ensure its pristine condition. However, if a manufacturing defect arises, do not hesitate to contact us. We will be happy to guide you in resolving this issue.
Here's how to benefit from our guarantee
This warranty is exclusive to the first purchaser, provided proof of purchase can be provided. It covers the following aspects:
We strongly encourage the repair of small defects where possible. This allows us to extend the lifespan of our products, while reducing our ecological footprint linked to the manufacturing and transport of goods.
Some exclusions may apply
How to claim your warranty
For 2 defective products or less, contact us via our contact form by attaching a photo of the defective product(s) as well as a copy of your purchase invoice.
For 3 or more defective products, first contact us via our contact form, then return the products at your expense to our administrative office. We will carefully inspect the products and get back to you promptly.
Do you have any doubts ?
We are proud of our values, which aim to create a better world for our little ones. Before making a warranty claim, consider the impact of the product defect on its use. In the interest of reducing waste, we do not encourage the replacement of products before a defect becomes apparent or affects their effectiveness. Let's all contribute together to a better future by doing our part to preserve our planet.
*Please note that our warranty policy on our website takes precedence over the warranty policy on the packaging of La Petite Ourse products or available at any other location.
Warranty text updated on October 1, 2023
Obtenez .50$/feuillet Ă l'achat de 5 feuillets et plus
Obtenez 10% de rabais à l'achat de 5 paires de serviettes hygiéniques et plus
Here is our brand new diaper bag!
It has all the features you want to be a well-organized parent.
Fits around 8 cloth diapers.
Le format est simplement parfait. Les poches, le tapis à langer, tout est bien pensé. Je recommende fortement.
Super sac compact. Merci !
Toutes les fonctionnalitĂ©s sont trĂšs utiles. Je l'ai adorĂ© au dĂ©but. Par contre, aprĂšs seulement 1 an d'utilisation le zip a brisĂ© (s'ouvre seul d'un cĂŽtĂ©) et le "cuir" commence dĂ©jĂ Ă ĂȘtre usĂ© et Ă briser. Je crains malheureusement devoir en acheter un autre pour mon deuxiĂšme bĂ©bĂ©. C'est trĂšs dommage vu le potentiel du produit.
This bag is convenient and chic. It exceeds my expectations.
Best baby purchase!
Been with us for 3+ month now and has done 2 flights and multiple car travels. Never disappointed and can fit almost all our kid stuff
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