CANADA: La livraison est gratuite pour toute commande de 80 $ et plus avant taxes. Des frais fixes de 5,99 $ sont appliqués sur toutes commandes de moins de 80 $. La livraison des commandes est assurée par Poste Canada en 5 jours ouvrables. Il peut cependant y avoir des délais de livraison lors des périodes de l'année plus achalandées.
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Cueillette à l’entrepôt: Malheureusement, cette option n’est plus disponible.
Pour plus d’informations, merci de nous contacter au info@lapetiteourse.ca ou via notre formulaire de contact.
At LPO, quality comes first. We want you to have complete confidence in our products, which is why we offer a warranty that covers manufacturing defects. This warranty is your guarantee of satisfaction, valid for a period of 6 months for our reusable diapers and 3 months for our entire range of accessories. The warranty takes effect starting at the date of purchase. Rest assured that every item you receive from us undergoes careful inspection to ensure its pristine condition. However, if a manufacturing defect arises, do not hesitate to contact us. We will be happy to guide you in resolving this issue.
Here's how to benefit from our guarantee
This warranty is exclusive to the first purchaser, provided proof of purchase can be provided. It covers the following aspects:
We strongly encourage the repair of small defects where possible. This allows us to extend the lifespan of our products, while reducing our ecological footprint linked to the manufacturing and transport of goods.
Some exclusions may apply
How to claim your warranty
For 2 defective products or less, contact us via our contact form by attaching a photo of the defective product(s) as well as a copy of your purchase invoice.
For 3 or more defective products, first contact us via our contact form, then return the products at your expense to our administrative office. We will carefully inspect the products and get back to you promptly.
Do you have any doubts ?
We are proud of our values, which aim to create a better world for our little ones. Before making a warranty claim, consider the impact of the product defect on its use. In the interest of reducing waste, we do not encourage the replacement of products before a defect becomes apparent or affects their effectiveness. Let's all contribute together to a better future by doing our part to preserve our planet.
*Please note that our warranty policy on our website takes precedence over the warranty policy on the packaging of La Petite Ourse products or available at any other location.
Warranty text updated on October 1, 2023
Our "all-in-one" newborn diapers ensure maximum comfort for your infant. They are designed for babies weighing 7 to 15 lbs and come with a booster allowing you to easily increase absorption. This is the ideal diaper before transitioning to the one-size-fits-all (10-35 lbs) diapers.
Discover all the features, benefits and certifications of this cloth diaper model here.
For more information regarding the diapers' care or how to adjust them, see our Maintenance section.
*Please note: Product colors may differ slightly from what is displayed on screen. Thank you for your understanding!
Theses were a gift and the baby is due in September, they’ve been washed but not actually used yet. The quality and stitching are excellent. I’m sure they will perform well, as expected.
We’ve only used them with the extra boosters so I can’t speak to how good the absorbency is without them. The fit is good on my infant who weighs 10lbs. Can’t speak to ability to hold in poop as he hasn’t pooped while wearing one of these guys yet. But we like them, I was a bit unsure about the inside cause it wasn’t AWJ but I actually really like it.
So I love these diapers, my daughter is just about 4months old and still in the newborn size. But we are about to switch to the regular size only because in order to go up a size on the newborn would mean a snap would be pressing against her skin. I wish this had either longer fabric or something to cover the snap part as i. t looks like it would be very uncomfortable. Aside from this, these diapers are great I haven't had any issues with them.
Fait très bien sur mon nouveau-né de 7 lbs
Chaque produits LPO semble confectionné avec un soucis extrême du détail et de la haute qualité, forts de deux ans d'utilisation des couches LPO avec notre fille, on a sans hésiter acheter des couches nouveaux nés pour notre prochain.